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Privacy Policy & Cookies

Privacy Policy

Effective Date: April 30, 2026

Heather Sterry Counselling (“I”, “me”, “my”) is committed to protecting and respecting your privacy. This policy explains how I collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Details

For the purpose of data protection law, the data controller is:

2. The Type of Personal Information I Collect

I currently collect and process the following information:

  • Personal identifiers and contact characteristics (name, email address, phone number).
  • Basic details regarding your reasons for seeking therapy.
  • Website usage data via cookies (Google Analytics).

3. How I Get the Information and Why I Have It

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • You have made an enquiry via my website contact form.
  • You have contacted me via email or telephone.
  • To book and manage your therapy sessions.

Under the UK GDPR, the lawful bases I rely on for processing this information are:
(a) Your consent (you can remove your consent at any time by contacting me),
(b) We have a contractual obligation, and
(c) I have a legitimate interest.

4. How I Store Your Personal Information

Your information is securely stored. I keep your contact details and session notes for the duration required by my insurance provider and professional body (BACP). When this information is no longer required, it will be disposed of securely by shredding paper documents or permanently deleting electronic files.

Cookies Policy

This website uses cookies to improve your browsing experience. A cookie is a small file placed on your device.

1. Google Analytics

I use Google Analytics to understand how visitors interact with my website (e.g., which pages are visited most). This data is collected anonymously and does not identify you personally. I use this information solely to improve the website’s functionality and user experience.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

2. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask for copies of your personal information.
  • Your right to rectification – You have the right to ask me to rectify information you think is inaccurate.
  • Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

3. How to Complain

If you have any concerns about my use of your personal information, you can make a complaint to me at the contact details above. You can also complain to the ICO if you are unhappy with how I have used your data:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: www.ico.org.uk

This website uses cookies to improve your experience. If you continue to use this site, you agree with it. Privacy Policy & Cookies